Tax Department Relocation

Effective July 13, 2026, the Tax Department has relocated to the main floor of the Cornwall Civic Complex (100 Water St. East).

In-person tax and water bill payments are no longer accepted at City Hall. Please visit our new office at the Civic Complex for all in-person services. Free parking is available on-site.

The secure drop box outside City Hall remains available, and online or pre-authorized banking methods remain unchanged. Please contact (613) 930-2787 ext. 2317 or send us an email at billing@cornwall.ca for more information.

Swimming and Aquatics

Make a splash at the Cornwall Aquatic Centre! Located at 100 Water St E, our facility is your destination for public swims, private parties and swimming lessons for all ages. Explore our pool schedules, book a private rental or find a class to build confidence in the water.

Pool rules and swimming guidelines

For the safety and enjoyment of everyone, please follow these important rules:

  • Swim test: A lifeguard may ask any swimmer to take a swim test for the deep end

  • Non-swimmers: Anyone who cannot pass the swim test or show comfort in the water must stay in the shallow end

  • Deep end: No floatation devices are allowed

  • Supervision for children under 10: A guardian who is at least 12 years old must directly supervise them at all times

  • Group leaders: Are responsible for directly supervising all children in their care and must have emergency contact information

  • Capacity: The maximum total capacity for the pool and deck is 316 people

Wristbands

We use a wristband system to help ensure children have a safe and fun swimming experience. The rules vary by age group. The wristbands help our staff quickly identify children who may need closer supervision in the pool area

For children under 6 years:

  • You must be in the water, within arm's reach of the children at all times

  • Children must stay in the shallow end

  • Guardian-to-child ratio:

    • 1 guardian for every 2 children without life jackets.

    • 1 guardian for every 4 children with life jackets.

All children 6 to 9 years of age and their supervising guardian will receive a red wristband, which means they to complete a swim test:

  • If your child passes the test: They get a yellow wristband and may swim in the deep end. You must stay on the pool deck.

  • If your child does not pass or take the test: They keep their red wristband and you must be in the water, within arm's reach.

Swimmers 10 to 17 receive a green wristband and may swim without a guardian.

Rental groups:

  • Receive blue wristbands

  • A swim test is required (swimming one width of the shallow end and back without stopping or touching the bottom)

  • All standard admission rules apply

Pool fouling

To help keep our pool clean and safe for everyone:

  • Babies, toddlers and anyone without full bowel control must wear snug-fitting, reusable pool pants (no disposable diapers)

  • You should avoid eating or drinking too much before swimming

  • You should stay home if you are feeling unwell

Whirlpool rules

For your safety, please follow these rules:

  • Children under 12 must be supervised by someone 16 or older

  • Consult a doctor before use if you are pregnant or have a health condition

  • Do not use if you have an open sore, rash, nausea, vomiting or diarrhea

  • Limit use to 10 to 15 minutes to avoid overexposure and exit if you feel dizzy

  • Enter and exit slowly to prevent slipping

  • Avoid drains and suction devices, as they can trap hair, jewelry or body parts

  • Do not enter if a drain cover is loose, broken, or missing and notify staff immediately

  • No food or drink except water and no glass containers are allowed

  • The maximum capacity is 25 bathers

Slide rules

For your safety, follow these rules:

  • Read and obey all posted signs and staff instructions

  • You must be at least 48 inches tall to ride

  • Maximum weight is 300 pounds and only one person is allowed at a time

  • Ride feet first on your back or in a sitting position only

  • Do not dive, stand, kneel, stop or rotate in the slide

  • Keep your hands inside the slide at all times

  • No glass, food or swimming in the splash pool area

  • Leave the splash pool promptly after your ride

  • Do not wear swimsuits with exposed zippers, buckles or metal ornaments

  • Secure eyeglasses with a head strap

  • Do not use the slide if you are pregnant, have a heart or back condition or are under the influence of drugs or alcohol

  • The splash pool is 1 m deep

  • Ride at your own risk

Contact Us

City of Cornwall
360 Pitt Street
Cornwall, ON, K6J 3P9
Telephone: 613-930-2787

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