Book your ride by calling 613-930-2636 from Monday to Friday, 8:30 a.m. to 4:30 p.m.

Before booking, have your documents and information ready:

• ID card number
• drop off address
• desired arrival time
• desired returning time
• whether you will be accompanied by an attendant

Bookings must be made 24 hours in advance and can be made up to 14 days in advance. Bookings are first come, first serve. Trip requests may not always be accommodated.

Cancellations must be made a minimum of 30 minutes before the scheduled pickup time. Fees apply if you fail to cancel or show up for a booked trip.

Changes to destinations are not permitted once you are on the bus. Drivers are not permitted to make changes to their scheduled client's trip.

Fares may be paid by cash or tickets. You can buy tickets ahead of time at any ticket outlet. You can also purchase a monthly pass at the Transit office.

Attendants or support persons ride for free.

Drivers will only wait three minutes past their scheduled pick-up time to maintain their schedule. Passengers must be ready for pick-up 10 minutes before the scheduled time provided. The bus may arrive 10 minutes past the scheduled pick-up time. We may use a taxi service at times. Taxies are booked and cancelled by the Transit office.

All passengers must wear seatbelts unless they provide a medical note of exemption.

Grocery bags and shopping bags are the passenger's responsibility. They are accepted as long as passengers can carry them.

Guide dogs are identified by their vest and ID card. Any other service animal will need a letter from the client's physician indicating the type of service it provides. All animals must be restrained on leash or confined for safety purposes and allergies.

Mobile Aids

Ramps on buses can accommodate wheelchairs no larger than 76 cm or 30 inches and no longer than 127 cm or 50 inches.

Maximum of one step access to door service for pick-up and drop-off. This is for both passenger and driver's safety.

Clients without a wheelchair seatbelt must be able to transfer to a bus seat. Clients with scooters must transfer to a bus seat. All mobility aids must be kept in good condition at all times.

Location of pick-up and drop-off must be clear of debris, ice, and snow. It is the client's responsibility to ensure that all ramps and walkways are maintained properly. If necessary, contact the drop-off location before booking.