Cornwall Transit has several policies to ensure that riding the bus is safe, accessible and enjoyable for everyone.

Please click the tabs below for more information about specific policies, including priority & courtesy seating, wheelchairs, strollers, bicycle racks and railway crossings.

 

 Priority & Courtesy Seating

Green poster demonstrating priority and courtesy seating.

Show you care - offer your seat to someone who needs it more than you.

Priority Seating

Ontario's public transit authorities provide priority seating designated for use by passengers with disabilities.

Priority seating is located close to the front of the vehicle. Customers are expected to respect and obey the purpose of the designated seating area, which means if you are sitting in a designated seat, you MUST vacate the seat for a passenger with a disability.

Use of these seats by passengers with disabilities is on a first come, first served basis. Other passengers are not expected to leave the vehicle in order to make room for a customer with a disability. Bus drivers will not intervene to enforce these requirements. Cornwall Transit asks that you show consideration for those whose need is greater than your own.

Courtesy Seating

Transit authorities recognize there are other customers who would also benefit from having a seat near the front of the bus. A courtesy seating area has been designated for seniors, expectant mothers, adults traveling with infants or small children, and any other customer who might benefit from a seat near the front of the bus.

Bus drivers will not intervene to enforce these requirements. Cornwall Transit asks that you show consideration for those whose need is greater than your own.

 

 Strollers

Cornwall Transit's policy allows passengers to board buses without folding up strollers. Children may remain in the stroller.

It is the responsibility of passengers to ensure that their strollers do not interfere with the safety or comfort of other passengers. They must also ensure they are in care and control of their stroller at all times. If a stroller is too large to fit safety out of the aisle, or if a passenger has too many items hanging from the stroller, they may not be allowed to board the bus.

Passengers traveling with a stroller must be able to board and disembark without assistance from the bus driver. Bus drivers may use their discretion and have final authority on whether strollers can board buses, and whether strollers need to be folded.

Guidelines for strollers:

  • Strollers cannot exceed 24 inches by 48 inches.
  • Strollers larger than 24 inches by 48 inches will not be allowed on the bus.
  • Children must be buckled into the stroller, the stroller must face the back of the bus, and the brakes must be set.
  • Caregivers will assume full responsibility for the safety of their children seated in the stroller.

Strollers may use the area reserved for wheelchairs, but must vacate these areas should they be required by passengers in wheelchairs. Should passengers with strollers be required to vacate the area reserved for wheelchairs, they will be expected to fold their strollers and store them between seats in order to not block bus aisles.

 Wheelchairs

Mobility aids, such as wheelchairs and scooters, should be equipped with a lap restraint belt, and should be buckled while in the bus.

The bus ramps cannot accommodate wheelchairs/scooters larger than 76 cm (30 inches) and longer than 127 cm (50 inches).

 Bike Racks

Passenger loads bicycle onto bus' front rack

Cornwall Transit has nine buses equipped with bicycle racks, which are available between March 31 and October 31 every year, weather permitting.

Bike racks will help you travel conveniently throughout the city with your bike, avoiding bad weather and busy traffic areas. These bicycle racks are sturdy and safe devices.

Click on the following link to view a guide for using the bike racks: Bike Rack Guide.

Loading: While waiting for the bus, remove loose items like water bottles. When the bus arrives, get the driver's attention to indicate you will be loading your bike. The first bike should be placed in the position furthest from the bus. Be sure to raise the support arm over your wheel as high as it will go, but not over the frame of the fender.

Unloading: When you reach your stop, notify the driver that you will be unloading your bike. If the rack is empty after unloading your bike, fold it up until it locks in place before stepping away from the bus.

Important Notes:

  • You are responsible for securing your bike properly. For safety reasons, Cornwall Transit operators are not permitted to leave the bus to assist with loading and unloading bikes.
  • Cornwall Transit personnel may refuse access to cyclists due to unsafe conditions.
  • Cornwall Transit is not responsible for damage incurred or caused by or to any bicycles, or for lost or stolen bicycles.
  • Always load and unload your bike from the front or curb side of the bus.
  • Please let others unload their bikes first, before loading yours.
  • Load and unload your bike as quickly as possible.
  • Only non-motorized, two-wheeled bikes are permitted.
  • The City of Cornwall uses the Sportworks tm bike rack. The stainless steel rack is lightweight and designed for easy loading and unloading. It can be raised and lowered with one hand and will securely hold two bikes with wheels as small as 16 inches.
 Railway Crossing

As of February 3, 2014, Cornwall Transit buses will be stopping at railway crossings while in service throughout the community. The new policy stems from a review of protocols following the September 2013 bus-train crash in Ottawa that claimed six lives.

This is an additional measure to ensure the safety of Cornwall Transit passengers and employees, as well as the community at large.

White and red decals are placed on the back of Cornwall Transit buses to warn other road users that the bus stops at railway crossings.

 

For more information about Transit policies, please contact:

Cornwall Transit
863 Second Street West
613-930-2636

Office Hours:
Monday to Friday, 8:30 a.m. to 4:30 p.m.

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Cornwall Transit
863 Second Street West, Cornwall ON, K6J 1H5
Phone: 613-930-2636
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