The City of Cornwall is creating a Water Conservation and Servicing Master Plan. 

The purpose of the Water Conservation and Servicing Master Plan is to develop a water conservation program.  This will include the assessment of alternative methods to charge residents for water and wastewater services and water conservation programs.  The Water Conservation and Servicing Master Plan will outline the benefits of water conservation. The plan will also make recommendations on how to promote water conservation across the City.  The costs and benefits of installing water meters will also be assessed. 

The Water Conservation and Servicing Master Plan is being developed as the City does not currently have a water conservation program.  This was identified by the Ministry of Environment, Conservation and Parks.  The Master Plan will also help with the City’s priority to “be leaders in sustainability and climate change”, and to realize other potential cost saving benefits. 

The Master Plan will include alternative water and wastewater rates and a financial plan that will provide a sustainable revenue source for the City. In doing so, the objectives of the Master Plan include:

  • Community outreach to increase awareness and gain public support for water conservation;
  • Development of volume-based metered water and wastewater rates to provide a sustainable revenue source;
  • Recommendations on request for proposals and tenders etc.;
  • Development of a draft water conservation incentive and rebate plan; and
  • Consultation with the public on alternative water and wastewater billing rates and water conservation incentive and rebate plans.

Have your say!

As part of the Master Plan, the City will be engaging with the general public and targeted stakeholders to:

  • Provide information on the issues and study process;
  • Seek feedback on potential solutions and opportunities;
  • Involve stakeholders in the development of recommendations; and
  • Provide feedback to participants on what the City heard and how the input was used to make final recommendations to Council.

Public and stakeholder consultation is important to develop a plan that reflects the diverse views and opinions of the community. 

Visit to find out more about the public engagement process and help shape the decision-making process.

Water Meters

The City of Cornwall is considering installing smart water meters throughout the homes and businesses in Cornwall.  If approved by City Council, the installed smart water meters would look like those in the picture below.  The meters would typically be installed in your basement or where the water line enters your home.  The installations would be done by licensed professionals and crafts people to ensure that your home looks great.

Benefits to Property Owners

The smart water meter system includes options for you to monitor how much water is being used on a daily basis.  You can monitor water usage through an online portal.  You can also be notified of water usage that is different from your typical usage.  The notices could be set up as emails or text message notifications.  The most common notification for increased water usage would be to tell you that you used water all night while you were sleeping.  Why?  Well, usually the reason is the toilet handle needed to be jiggled to stop the toilet from running and you didn’t notice.  Get a text or email notification, jiggle the toilet handle and you’re back to normal.  This is a simple way to save water!

Installing water meters across the City will also allow the City to charge water and wastewater rates that are based on the amount of water consumed.  This type of rate structure allows you to be billed more fairly for the water you use.   It also gives you control over the amount of your water bill, based on your water usage behavior.

Benefits to the City

The installation of smart water meters will also allow the City to improve their ability to find leaks in the water pipes under the ground.  Finding and repairing these leaks as quickly as possible, provides operating cost savings that are ultimately passed on to you the customer and rate payer.  The early detection of leaks in the system saves money by reducing the amount of water that must be produced.  In addition, the cost of repairing leaks soon after they occur are typically less expensive than doing so when the problem persists over time leading to greater damage and repair costs.

Water meter readings will be sent automatically to the water accounts department using wireless technology like sending a text message.  All the readings from the smart water meters in homes and businesses and other smart meters installed throughout the system will be combined with water production readings.  Although this may seem like a complicated process, the City would simply add up all the readings from the smart water meters and compare it to the amount of water produced at the Water Purification Plant.  If the plant made more water than homes or businesses used, then crews are sent out to find and repair the leaks.  In addition to saving money, having the ability to find leaks more quickly allows for the repairs to be scheduled at a time when shutting off the water will be of a minimal inconvenience to property owners.

phone icon Contact Us