Transit Shift Supervisor

The City of Cornwall is a progressive community of 47,000, situated on the banks of the St. Lawrence River in Eastern Ontario. Rich in history and natural beauty, Cornwall offers historic sites, popular campsites, beaches and world-class amenities as well as small town charm and hospitality. Cornwall is Ontario’s easternmost city, just over 400 kilometres east of Toronto, 100 kilometres southeast of Ottawa and 120 kilometres southwest of Montreal. Cornwall boasts a modern economy led by forward thinkers who have made the city an excellent place for a career and raising a family. For more information, visit


The Corporation of the City of Cornwall is seeking a Shift Supervisor for our Transit Division. Cornwall Transit is the public transportation provider for the City of Cornwall and transports over 800,000 riders annually. Cornwall Transit offers a family of services Monday to Saturday. The services include conventional bus service with 7 regular routes operating on a 30 minute frequency in the daytime and a 60 minute frequency in the evenings until 11:45 pm, and industrial routes that service the Cornwall Business Park, Monday to Friday during peak times and late evening. Cornwall Handi-Transit provides up to 40,000 door to door trips to persons with disabilities.

The Transit Shift Supervisor is responsible in ensuring the proper execution of the following:

  • On the road operations, which includes supervising, coordinating, and supporting bus operators with daily tasks.
  • Respond and investigate complaints from the public regarding transit operations; resolves problems in a timely and efficient manner.
  • Respond to vehicular collisions involving Transit vehicles, pedestrian, and on-board passenger incidents. Writing concise and accurate collision and incident reports.
  • Implement, maintain, and support new technology systems retrofitted to all fleet vehicles. Promote advance system processes in improving services.

Required Qualifications & Experience

  • Post-secondary education in a related field
  • One-year formal training (CUTA, M.T.O. Transit courses)
  • A minimum of 3 years recent related experience in the transportation field with direct supervisory experience
  • Strong computer skills, organizational skills, problem solving skills, interpersonal and communication skills and excellent public relations skills
  • Knowledge of Ministry of Labour and M.T.O. legislations
  • Possess and maintain a valid class BZ Driver’s License
  • Familiar with bus cameras, on-board voice annunciation and electronic fareboxes
  • Knowledge of A.D.O.A. transportation & customer service standards & Skilform training and knowledge of RouteMatch Para-Transit Dispatch program will be considered assets.
  • Core competencies for the position include the ability to empathetically support the people you lead, effectively delegate responsibilities instead of tasks, and a relentless communicator that ensures everyone understands the expectations and standards.
  • Fully bilingual in French and English would be considered an asset.

The City of Cornwall offers a starting annual salary of $82,626 plus a comprehensive benefits package.

The deadline for submissions is March 30, 2023.

To apply, please send your cover letter, resume and proof of qualifications to quoting File #23-64 Transit Shift Supervisor

The Corporation of The City of Cornwall is an Equal Opportunity Employer. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.


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