Careers - City of Cornwall

ITT Operation Support Specialist

The City of Cornwall is a progressive community of 47,000 situated on the banks of the St. Lawrence River in Eastern Ontario. Cornwall boasts a modern economy led by forward thinkers and offers an extensive array of urban amenities making it an excellent place to build a career and raise a family. 

The City of Cornwall is currently recruiting for an Operation Support Specialist to join our team of professionals in the Information Technology and Telecommunications (ITT) Department. ITT’s day-to-day responsibilities include managing technology projects and ensuring that the enterprise systems, applications, networks, end user devices, and communications systems, which support the operations of the municipality, are continuously available and operating effectively.

Reporting to the Supervisor of ITT Services, the Operation Support Specialist is a key member of the Municipality’s ITT Services’ team and is responsible for identifying and proposing opportunities to maximize and secure the effective use of corporate computer systems, assess corporate ITT requirements, and determine specific needs of computer systems.

As an ideal candidate, you will have a 3 year College diploma or University degree in Computer Sciences or Information Technology plus 3 years related experience in an integrated information technologies environment. An equivalent combination of education and experience may be considered.

Candidates must possess considerable knowledge of information technology components, processes and developments including such areas as local and wide area network, server, and workstation operating systems, hardware platforms, and configuration options. The position will work exclusively within a network environment, windows 10 pro workstations, windows server 2012/2016, Microsoft O365, virtual private networks, and a virtual server infrastructure.  The candidate is proficient in hardware configuration, repair and troubleshooting of desktop computers, notebooks, tablets, printers, and telecommunications equipment. The Operation Support Specialist is responsible to provide ITT support through phone, remote assistance, and on-site service for all users, recording technical issues within the help desk ticket system. This position is required to participate in an after hours on call rotation.

The ability to establish and maintain effective working relationships with a variety of internal contacts and the ability to communicate effectively orally and in writing to present proposals in non-technical language is necessary. This position has access to sensitive and restricted information and is entrusted with maintaining confidentiality.

We are looking for a motivated and enthusiastic ITT professional who has the following competencies and skills: adaptability, dependability, motivation, professionalism, a strong customer service orientation, listening skills, coaching/motivational skills, teamwork, planning and organizing, time management, issue resolution, innovative thinking, creative problem-solving and a proven track record for meeting strict deadlines.

To be considered for this position, the candidate must have the ability to lift and carry equipment up to 50lbs and must possess and maintain a valid unrestricted Driver’s License.

The City of Cornwall offers a competitive compensation and benefit package. The starting range of salary for this position is $64,072 to $70,639.

The deadline for submissions is August 17, 2020. Please submit your resume in confidence to: Quoting File: 20-67 - Operation Support Specialist

The Corporation of The City of Cornwall is an Equal Opportunity Employer. Accommodation will be provided in all parts of the hiring process as required.  Applicants need to make their needs known in advance.

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