Customer Service Representative, Recreation

The City of Cornwall is a progressive community of 47,000, situated on the banks of the St. Lawrence River in Eastern Ontario. Rich in history and natural beauty, Cornwall offers historic sites, popular campsites, beaches and world-class amenities as well as small town charm and hospitality. Cornwall is Ontario’s easternmost city, just over 400 kilometres east of Toronto, 100 kilometres southeast of Ottawa and 120 kilometres southwest of Montreal. Cornwall boasts a modern economy led by forward thinkers who have made the city an excellent place for a career and raising a family. For more information, visit

Our Recreation department is seeking a temporary Bilingual Customer Service Representative, Recreation for the Cornwall Aquatic Centre and the Benson Centre. The main responsibility of the role is to greet and assist all visitors in a polite and professional manner, which also includes answering all incoming calls. This will include selling tickets, merchandise, memberships, facility bookings and registration for all Recreation Programs offered.

Required Qualifications & Experience

  • Grade 12 education or equivalent
  • Minimum of 1 year experience in customer service or a related field
  • Basic knowledge and experience with computer applications
  • Previous experience with cash sales and cash balancing
  • Current Standard First-Aid Certificate & current AED Certificate
  • Bilingualism (French & English) is required

The Corporation of the City of Cornwall offers a sector competitive salary of $24.01 per hour.

Shifts can vary between days, evenings and weekends.

The deadline for submissions is May 30, 2023.  Please submit your resume and proof of qualifications in confidence to: quoting File: 23-102 CSR, Recreation

The Corporation of The City of Cornwall strives to promote and demonstrate the values of Equity, Diversity, and Inclusion. We are committed to reflecting the diversity of the community we serve and encourage qualified candidates of all backgrounds and abilities to apply. Accommodation will be provided in all parts of the hiring process as required. Applicants need to make their needs known in advance.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.  Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

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