The City of Cornwall, in partnership with the United Counties of SD&G and the United Counties of Prescott-Russell, has declared a state of emergency in response to the spread of COVID-19. The City is asking residents to respect mandatory quarantine orders if they've travelled, to stay home if they're ill, and to self-isolate (avoid leaving home unless travelling to an essential workplace, doing groceries, or picking up medication). Residents should wash their hands, keep informed, and check in on their neighbours.

The City of Cornwall iss committed to ensuring residents are informed about how their municipality is responding to the COVID-19 pandemic. This page will be updated regularly with changes to services and facilities.

Community partners may be able to provide information and answer questions:

Type

Link

Phone Number

Community Resources

List of resources

Form for questions

Helpline: 613-933-6282 ext. 3129

City Hall: 613-932-6252

Health

Eastern Ontario Health Unit

Government of Ontario

Government of Canada

Cornwall Community Hospital

Eastern Ontario Health Unit: 1-800-267-7120

Telehealth: 1-866-797-0000

Online self-assessment tool

Business

Stop the Spread Business Helpline

Choose Cornwall

Cornwall Chamber of Commerce

Stop the Spread Helpline: 1-888-444-3659

Public Safety Cornwall Police Service

Enforcement of provincial emergency orders: 613-932-2110

Questions about police record checks: 613-933-5000 ext. 2401

Emergencies: 911

 

Municipal Facilities and Services

While all facilities are closed to the public, staff continue to work remotely. Recreation facilities are closed until May 4. Offices are closed to the public until further notice, or until direction from the Province of Ontario. The following table directs residents to the phone numbers or email addresses they can use to reach staff. Public meetings and recreation programs are suspended while facilities are closed.

Service Contact Information Details
Bids and Tenders 613-930-2787 ext. 2340 or 2300 Bids and tenders continue to be posted online. If required, interested parties can collect and deliver documents at the Civic Complex.
Building

Laurie Jarvo

Raymonde McDonald

New permit applications can be emailed by clicking here.

Residents must continue to provide notice of required inspections. Click here to email your notice.

Business Licenses Sylvie O'Rourke Business license applications can be submitted by clicking here.
By-law complaints Raymonde McDonald

By-law staff will continue to respond to urgent by-law issues. Residents may fill out this form or leave a message at 613-933-2787 ext. 2310.

By-law officers will assist the Cornwall Police Service with enforcement of emergency orders. All reports should be directed to CPS at 613-932-2110. Learn more here.

Career Recruitment N/A Recruitment for most positions has been suspended.
Child Care 613-933-6282 ext. 3310 Emergency child care is now available for essential workers. Click here to learn more, or click here to apply online.
Cornwall Police Service 613-933-5000 Visit their website to learn how Cornwall Police Service is responding to COVID-19.
Cornwall Public Library N/A  Library closed, but online resources remain available.
Cornwall SDG Paramedic Services  N/A

This service has requested that residents only call 911 in case of severe emergency, including shortness of breath without fever, chest pain, major traumatic injury or unconsciousness. Those with concerns about COVID-19 symptoms should call the Eastern Ontario Health Unit at 1-800-267-7120.

Cornwall Transit 613-930-2636 Service is reduced. Residents are urged to take public transit only for essential trips to work, the grocery store, pharmacy, or essential medical appointments. Learn more about Transit precautions here.
Death registration 613-932-6252 Funeral home clients can email completed forms, to the City Clerk.
Economic Development Bob Peters Cornwall Economic Development staff, including staff at Cornwall Tourism and the Cornwall Business Enterprise Centre, remain available for public enquiries. ChooseCornwall.ca features a daily business digest.
Garbage & Recycling Collection 613-937-1777

Garbage and recycling collection continues normally.

Leaf and yard waste collection begins on Monday, April 13.

Landfill 613-937-1777

The landfill at 2590 Cornwall Centre Road remains open. Cash is not accepted: payment is possible with debit or Visa. Residents are encouraged to avoid leaving home wherever possible, and delay visiting the landfill during this time.

The Household Hazardous Waste Depot will not open in April.

Marriage Licenses 613-932-6252 Licenses are not being issued at this time.
Meals on Wheels 613-933-3384 ext. 4263 Delivery continues from Glen Stor Dun Lodge, with thorough screening of volunteers. Residents are encouraged to order frozen meals, as this limits delivery to once a week.
Municipal Works 613-932-5354 This department is operating at minimal staffing levels and will respond to urgent requests only. Residents can reach a member of staff 24/7 at 613-932-5354.
Outreach Day Programs 613-933-3384 Programs suspended until further notice.
Parking tickets Sylvie O'Rourke The by-law office is closed to the public. Residents looking to pay parking tickets may do so online.
Parks Scott Porter

Parks remain open, but residents should distance themselves from each other.

Play structures are closed. Tennis courts, basketball courts, the skatepark and the ball hockey court are also closed. Learn more here.

Planning

Mary Joyce-Smith

Karl Doyle

Planning office closed to the public, but staff available via email.
Property Taxes 613-930-2787 ext. 2317 The first and second instalments of interim taxation have been postponed. Learn more here.
Recreation

Fill out this form

All recreation facilities are closed to the public, including the Aquatic Centre, Benson Centre, and Civic Complex. Recreation programs are suspended.
Social Services 613-933-6282 ext. 3129

Residents in need of immediate assistance can email Social HousingChild Care, or Ontario Works directly.

Social Housing: 613-937-7512 ext. 0
Child Care: 613-933-6282 ext. 3310
Ontario Works: 613-933-6282 ext. 3305

Swimming 613-933-3586 Swimming programs suspended while facilities closed to the public.
Telephone Assurance Program 613-933-3384

Volunteer callers continue to contact clients on a daily basis as a security check. 

 

 News Releases

 You can subscribe to City of Cornwall news releases by clicking here - or sign up for twice monthly newsletters by clicking here.

Date Title Link
April 3, 2020 Local Paramedics Seeking Community Support Link
April 3, 2020 By-Law Officers Collaborate with CPS for COVID-19 Education Link
April 2, 2020 Mayor Bernadette Clement Urging Residents to Stay Home Link
April 1, 2020 Respiratory Outbreak at Lodge Link
April 1, 2020 Extended Facility Closures Link
March 31, 2020 City of Cornwall to open child care for essential and core service workers Link
March 28, 2020 Economic Development Provides Businesses with Info & Resources Link
March 26, 2020 United Counties and City of Cornwall Declare State of Emergency Over Spread of COVID-19 Link
March 26, 2020 No cash payments at landfill Link
March 25, 2020 New funding for local social services providers Link
March 24, 2020 Play structures closed in City parks Link
March 24, 2020 Partnership for in-home testing of higher-risk individuals Link
March 20, 2020 Property Tax Notice - Deferral of taxes Link
March 19, 2020 Cornwall Transit reducing service Link
March 19, 2020 March 19 COVID-19 Updates Link
March 18, 2020 Municipal Works to address urgent requests for service Link
March 18, 2020 New helpline for community support and resources Link
March 16, 2020 Municipal offices closed to the public for the week Link
March 16, 2020 Social Services offices open for emergencies only Link
March 16, 2020 Call 911 only in case of severe emergency Link
March 15, 2020 Special Council Meeting March 16 Link
March 15, 2020 Cornwall Transit precautionary measures Link
March 13, 2020 Precautionary restrictions at Glen Stor Dun Lodge Link
March 13, 2020 Temporary Facilities Closure as of Monday, March 16 Link
March 11, 2020 Mayor Clement commends partners for successful collaboration Link
February 17, 2020 Government of Canada evacuating Canadians on board Diamond Princess cruise ship Link

Closures Ordered by the Medical Officer of Health

The Cornwall Police Service is enforcing orders under the Emergency Management and Civil Protection Act. Learn more by clicking here.

The following establishments must be closed:

  • All facilities providing indoor recreational programs,
  • All public libraries,
  • All private schools as defined in the Education Act,
  • All licensed child care centres,
  • All bars and restaurants, except to the extent that such facilities provide takeout food and delivery,
  • All theatres including those offering live performances of music, dance, and other art forms, as well as cinemas that show movies,
  • All concert venues,
  • All daycares and other childcare centres and services (those that were not previously included in the provincial closure order) (Exemptions will be made for select daycare centres providing childcare for frontline essential workers)
  • All public gyms, fitness and sport centres and services (to clarify that gyms are considered recreational centres, which have been previously ordered closed)
  • All churches, mosques, synagogues and other places of worship (previously recommended, but now ordered to close)
  • All personal service settings (as it is impossible to offer these services while maintaining a distance of two metres between individuals), including:
    • Hairdressing and barbering
    • Tattooing
    • Body piercing
    • Nail services
    • Electrolysis
    • Other aesthetic services

You can reach the March 16 order from the Medical Officer of Health by clicking here.

You can read the March 22 order from the Medical Officer of Health by clicking here.

 

    

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