Office Requirements

  • A mask (face covering) is required upon entry, unless you meet the exemption criteria by the Eastern Ontario Health Unit
  • Hand sanitizer available in the entrance and in the lobby
  • Maximum of two clients in the office at a time.  You will be asked to wait outside until a client leaves
  • We request that you submit any paperwork into the drop-box located outside the main entrance
    • All paperwork is reviewed after two business days
    • original documents will be photocopied and mailed back
  • Please consider making payments online to reduce in-person interactions
    • You may call our office if you do not know your account number


Apartment Building Requirements

  • You are required to wear a mask at all times when coming and going from your unit
  • You must wear a mask and try to maintain six metres when a maintenance repairperson is working in your unit
  • A limit of one person in the elevator at a time
  • A limit of two people in the laundry room at a time
    • The laundry room hours have been extended to accommodate the restrictions


Please visit the COVID-19 Response page on the City of Cornwall website for further information.

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