Social Services offices closed [updated]

Posted On Monday March 16, 2020

For a full list of how the City of Cornwall is responding to COVID-19, please click here.


Due to the declared state of emergency by the provincial governments as a result of COVID-19, Social and Housing Services offices are currently closed to the public.  If you require immediate assistance, please call our information line at 613-933-6282 ext. 3129 or you can e-mail the various departments at:

Social Housing:

Child Care:

Ontario Works:

If you wish to apply for Ontario Works or are currently an Ontario Works client and wish to leave an urgent message for your Case Manager, please call 613-933-6282 ext. 3305. You are also encouraged to apply online at:

Documents for any division can still be dropped off, in the drop box, at the outside of the building by the front door (340 Pitt St or at our satellite offices in Winchester and Alexandria) or mailed in.




Effective immediately, the Social & Housing Services offices in Cornwall (340 Pitt Street) and Winchester (530 Fred Street) are open for emergencies only. The Alexandria office at 60 Anik Street will be fully closed until further notice.

Staff have begun cancelling in-person appointments with clients, who are encouraged to email or call their caseworker if they have questions or concerns. Please fill out this form if you are a client who is unsure who to contact.

The front reception desk will remain open for emergencies only.

Click here to read the Province of Ontario's recommendation to service providers. 

Click here to learn more about how the City of Cornwall is responding to the COVID-19 pandemic.

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