Do you have a question or complaint about a City program or service? Are you looking for additional information? We want to hear from you! You can reach us in one of the following ways:
Use the following form to send us an e-mail with your comments and questions. Your e-mail will be forwarded to the appropriate City staff person for follow-up.
Call (613) 930-2787 to reach the main City switchboard. To reach an attendant, press 0. Regular office hours are Monday to Friday, 8:30 am to 4:30 pm.
For extension numbers for selected City staff members, please refer to our Staff Directory.
Contacting the Mayor and Council
For matters relating to the Mayor and/or City Council, please call (613) 930-2787 ext. 2386. You can also send an e-mail to all Council members via firstname.lastname@example.org. For e-mail addresses and phone numbers for individual Council members, please visit the Council Profiles page.
For all emergencies please call 911.
Municipal Works - (613) 932-5354
Building Permits - (613) 930-2787 ext. 2323
Bylaw Enforcement, Animal Control & Property Standards - (613) 930-2787 ext. 2310
Parking tickets - (613) 930-2787 ext. 2225
Business Licences - (613) 930-2787 ext. 2339
Street lights - 1 (800) 566-4165 (For streetlights, the maintenance contractor is Dundas Power Line Ltd.)
Traffic signals - (613) 933-8764 (For traffic signals, the maintenance contractor is Black & McDonald Ltd.)
Garbage / Recycling - (613) 937-1777
Parks, public areas - (613) 930-2787 ext. 2282
Trees (on City property only) - (613) 930-2787 ext. 2272
Open air fires or other fire-related matters - (613) 930-2787 ext. 2311 or use the Fire Department Online Complaint Form
Cornwall Transit - (613) 930-2636
Social Services, Ontario Works, Child Care Services - (613) 933-6282
Glen Stor Dun Lodge - (613) 933-3384
Economic Development - (613) 933-0074
Cornwall and The Counties Tourism - (613) 938-4748 or 1 (800) 937-4748
Cornwall Public Library - (613) 932-4796
Cornwall Community Museum - (613) 936-0842
Cornwall Civic Complex - (613) 938-9400
Aquatic Centre - (613) 933-3586
Benson Centre - (613) 938-9898
Marina 200 - (613) 932-8301
Big Ben Ski Centre - (613) 933-6377
City Hall is located at 360 Pitt Street, Cornwall, Ontario, K6J 3P9 and is open Monday to Friday from 8:30 am to 4:30 pm (with the exception of holidays).
City Hall houses the Office of the Mayor, the CAO, the Clerk's Department and Human Resources.
Property tax bills and water / sewer bills can be paid in-person at City Hall during regular business hours.
Parking tickets can be paid in-person at the Building and By-Law Enforcement Department office on the second floor of the Cornwall Civic Complex (100 Water Street East) during regular business hours. Parking tickets can also be paid online.
Other City departments are located in a variety of other buildings, including:
Finance, Planning, Parks & Recreation, Building Permits, By-law Enforcement, Economic Development
Cornwall Civic Complex (1st & 2nd Floors)
100 Water Street East
Infrastructure & Municipal Works
1225 Ontario Street
861 Second Street West
Social & Housing Services, Child Care
340 Pitt Street (3rd & 4th Floors)
863 Second Street West
Glen Stor Dun Lodge
1900 Montreal Road
Cornwall Fire Department
10 Fourth Street West
Cornwall SDG Emergency Medical Services
601 Campbell Street
Cornwall Community Police Service
340 Pitt Street
When planning a visit, it is always best to call ahead if possible.