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Contact Us

Do you have a question or complaint about a City program or service? Are you looking for additional information? We want to hear from you! You can reach us in one of the following ways:

 

E-mail 

Use the following form to send us an e-mail with your comments and questions. Your e-mail will be forwarded to the appropriate City staff person for follow-up.

INFORMATION REQUEST FORM  

The City of Cornwall will use your personal information entered above for the purposes of responding to your e-mail. The information you provide may be forwarded to the operating department who is responsible for responding to your request.  For more information please refer to the City's Privacy Policy.

 

Phone 

Call (613) 930-2787 to reach the main City switchboard. To reach an attendant, press 0. Regular office hours are Monday to Friday, 8:30 am to 4:30 pm.

For extension numbers for selected City staff members, please refer to our Staff Directory.

Contacting the Mayor and Council
For matters relating to the Mayor and/or City Council, please call (613) 930-2787 ext. 2386. You can also send an e-mail to all Council members via councillors@cornwall.ca. For e-mail addresses and phone numbers for individual Council members, please visit the Council Profiles page.


Other Numbers
For all emergencies please call 911.

Municipal Works - (613) 932-5354

Building Permits - (613) 930-2787 ext. 2323

Bylaw Enforcement, Animal Control & Property Standards - (613) 930-2787 ext. 2310

Parking tickets - (613) 930-2787 ext. 2225

Business Licences - (613) 930-2787 ext. 2339

Street lights - 1 (800) 566-4165 (For streetlights, the maintenance contractor is Dundas Power Line Ltd.)

Traffic signals - (613) 933-8764  (For traffic signals, the maintenance contractor is Black & McDonald Ltd.)

Garbage / Recycling - (613) 937-1777

Parks, public areas - (613) 930-2787 ext. 2282

Trees (on City property only) - (613) 930-2787 ext. 2272

Open air fires or other fire-related matters - (613) 930-2787 ext. 2311 or use the Fire Department Online Complaint Form

Cornwall Transit - (613) 930-2636

Social Services, Ontario Works, Child Care Services - (613) 933-6282

Glen Stor Dun Lodge - (613) 933-3384

Economic Development - (613) 933-0074

Cornwall and The Counties Tourism - (613) 938-4748 or 1 (800) 937-4748

Cornwall Public Library - (613) 932-4796

Cornwall Community Museum - (613) 936-0842

Recreation Facilities
Cornwall Civic Complex - (613) 938-9400
Aquatic Centre - (613) 933-3586
Benson Centre - (613) 938-9898
Marina 200 - (613) 932-8301
Big Ben Ski Centre - (613) 933-6377

 

In Person / Mail

City Hall is located at 360 Pitt Street, Cornwall, Ontario, K6J 3P9 and is open Monday to Friday from 8:30 am to 4:30 pm (with the exception of holidays).

City Hall houses the Office of the Mayor, the CAO, the Clerk's Department and Human Resources.

Property tax bills and water / sewer bills can be paid in-person at City Hall during regular business hours.

Parking tickets can be paid in-person at the Building and By-Law Enforcement Department office on the second floor of the Cornwall Civic Complex (100 Water Street East) during regular business hours. Parking tickets can also be paid online.

 

Other City departments are located in a variety of other buildings, including:

Finance, Planning, Parks & Recreation, Building Permits, By-law Enforcement, Economic Development
Cornwall Civic Complex (1st & 2nd Floors)
100 Water Street East
Cornwall, Ontario
K6H 6G4

Infrastructure & Municipal Works
1225 Ontario Street
Cornwall, Ontario
K6H 4E1

Environmental Services
861 Second Street West
Cornwall, Ontario
K6J 1H5

Social & Housing Services, Child Care
340 Pitt Street (3rd & 4th Floors)
K6H 5T7

Cornwall Transit
863 Second Street West
Cornwall, Ontario
K6J 1H5

Glen Stor Dun Lodge
1900 Montreal Road
Cornwall, Ontario
K6H 7L1

Cornwall Fire Department
10 Fourth Street West
Cornwall, Ontario
K6J 2R6

Cornwall SDG Emergency Medical Services
601 Campbell Street
Cornwall, Ontario
K6H 7B7

Cornwall Community Police Service
340 Pitt Street
Cornwall, Ontario
K6H 5T7

 

When planning a visit, it is always best to call ahead if possible.

Cornwall