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Meals on Wheels 

Frequently Asked Questions

Who can be a volunteer?

Since meal delivery occurs over the noon hour and requires a vehicle and driver's license, our volunteers tend to be adults, mostly retired who have a greater availability during the day. However, we welcome students requiring volunteers hours to deliver with experienced volunteers, as well as adults in the work force wanting to contribute on their days off. Volunteers should possess an interest in the elderly and a desire to provide assistance to those in need.

How can I become a Meals on Wheels volunteer?

You can apply to become a volunteer or receive more information by contacting the Meals on Wheels Coordinator at 613-933-3384 ext. 4263. You can also apply using the online application form, followed by an orientation with Coordinator.

What role do the volunteers play?

A Meals on Wheels volunteer provides more than just a hot, nutritious meal. They also provide a short, friendly visit as well as a security check to ensure that the recipient is safe and well. Our volunteers are the life link to our recipients who are frequently unable to experience the world outside their homes. The bright smiles and friendly greetings received by delivery volunteers are as nourishing as the meals.

How much time will it take?

Meals on Wheels is an ideal community service for which to offer your time since you are able to choose your level of commitment. All we require is a minimum of two hours, one day per month to deliver meals. However, opportunities exist for more frequent volunteer activity if you so choose, either by committing to more than one day a month, or by acting as a spare for last minute volunteer cancellations.

Where do the volunteers work?

Prior to meal delivery, volunteers always report to the Meals on Wheels room at the Glen Stor Dun Lodge at the specified time for their route. Once the meals have been brought to the Meals on Wheels room, volunteers then leave the Lodge and deliver the meals throughout the city of Cornwall, following the route listed on their clipboard. Volunteers complete their day once again at the Glen Stor Dun Lodge , by returning the equipment for their route and reporting any concerns regarding the clients.

To whom am I responsible?

Volunteers report directly to the Meals on Wheels Coordinator. If the Coordinator is not available, assistance is also available from the Outreach Services Secretary or the Supervisor of Outreach services.

Will I receive an initial orientation and formal training session?

New volunteers are required to attend an initial MOW orientation with the Meals on Wheels Coordinator. At this time, the program will be explained in full and necessary forms will be signed. Volunteers are also given a handbook, detailing all aspects pertaining to Meals on Wheels. The Coordinator or a designate will accompany you on your first delivery to explain the process and answer questions. Job specific training is provided for most assignments.

What kind of meal delivery equipment is provided?

Thermal bags, holding up to 19 meals, keep the meals hot for up to two hours. Three thermal bags are provided for each route, one containing hot meals, one for soup and gravy and the other for salad and dessert. A clipboard is provided for each of the seven routes, listing all of the clients on that route in the order in which the meals are to be delivered. On the clipboard as well, a city map and a sheet for recording any volunteer concerns or messages from the client is provided. A sign for your vehicle, as well as a smaller carrying bag is also provided.

What vehicles are used to deliver the meals?

Volunteers use their own cars to deliver meals. Any subcompact or larger vehicle will easily accommodate the delivery equipment, helper and driver. All volunteers deliver meals in teams of two - one driver and one helper. If you don't have a car or prefer not to drive, you can volunteer as a helper. The helper assists with the directions for the driver, and delivers the meals at each stop. You and a friend can comprise a team. All drivers are required to have adequate insurance coverage in order to use their vehicle for meal delivery. Gas mileage is reimbursed.

Does Meals on Wheels allow for group or corporate volunteering?

Groups are welcome and encouraged to volunteer together. Corporate, civic or church groups can volunteer to deliver as often as they want, but we ask for a minimum of once per month. Groups usually like to own a route and deliver on that route on a specific day each week or month. Larger groups may like to own more than one route as each route only needs two volunteers - a driver and a helper.

What are the sources of funding for Meals on Wheels?

The Meals on Wheels program receives funding from the Local Health Integration Network (LHIN), the United Way of SDG, the City of Cornwall, as well as private donations.

What time are the meals delivered?

All of the meals are delivered between 11:00 a.m. and 1:00 p.m. Monday through Friday. The departure time may vary slightly depending on the route. Route 7 leaves the kitchen at 11:00 a.m., routes 1, 2, and 3 leave the Meals on Wheels room at 11:15 and routes 4,5,and 6 leave at 11:30.

What if I travel often or go away every winter

Meals on Wheels welcomes seasonal volunteers, even if you can commit only for part of the year. All we require is that you inform us well in advance of the final day you will deliver and the date you are expecting to return.