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911 - What to Do in an Emergency

Bell Canada is working with our community to make Ontario a safer place.

WHAT IS 9-1-1?
9-1-1 is a single emergency telephone number that makes it faster and easier for anyone in the City of Cornwall and the Counties of S.D.&G. to reach police, fire or ambulance emergency services.

9-1-1 is brief and easy to remember. Your call will be answered at the emergency reporting bureau.

The call taker will forward your call to the appropriate agency: police, fire or ambulance.

What is an emergency?

  • When urgent police assistance is needed.
  • When urgent fire assistance is needed.
  • When urgent ambulance assistance is needed.

When should I use it?
When anything requires immediate response by emergency services. Use it when you need it, need it when you use it.

How to use 9-1-1?
If at home dial 9-1-1.

If at a business or other location, you may need to dial an outside line before dialling 9-1-1. If at a pay phone, dial 9-1-1. No coin required. If using a cellular phone, the traveller should give the exact location of the emergency including the City or Town.

T.D.D./T.T.Y. (Telephone Device for the Deaf) after dialling press space bar intermittently until a response is received. Your call is answered, the 9-1-1 call taker will ask: police, fire or ambulance? Indicate the emergency service required.

With 9-1-1 service the address you are calling from will automatically be displayed to the emergency call taker. Please note this does not apply to cellular phones.

Calls from personal electronic security systems will not be accepted by 9-1-1 services. A person must place the emergency call.

Take the time to teach all members of your household the importance of 9-1-1 and celebrate a safer community.

Source: Office of the Fire Marshall (Ontario).