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About the Accessibility for Ontarians with Disabilities Act

AboutAOAThe Ontario Government is issuing five sets of standards under the AODA to achieve the vision of a barrier-free Ontario by 2025. The first set is the Accessibility Standards for Customer Service, Ontario Regulation 429/07 ("OR 429/07") which came into force on January 1, 2008. By January 1, 2010, municipalities must have policies, practices and procedures in place.

This Regulation applies to every designated public sector organization and to every other person or organization that provides goods or services to members of the public or other third parties and that has at least one employee in Ontario.

To find out more about the Accessibility for Ontarians with Disabilities Act, click here.


Tips and Tools For Businesses to Implement Accessible Customer Service

The Corporation of the City of Cornwall has implemented its Accessible Customer Service Corporate Policy and its training program.  The City is happy to share its documents so that businesses can take them and customize them to implement their plans.

To view the City of Cornwall's Accessible Customer Service Corporate Policy and its training documents, click here.

Cornwall